General

How can I brew Loose Leaf Tea?

Discover the ritual of brewing loose leaf tea, ensuring a delicious tea experience. For precise brewing instructions tailored to each tea blend, refer to the guidelines provided on our packaging. After the initial brew, feel free to adjust these factors to customise the strength of your tea according to your personal preference and factors such as water hardness. To achieve consistent optimal results, always steep with fresh filtered water for the purest taste and follow the recommended tea serving, water temperature, and steeping time.

There are several options how to brew your tea:

Tea Strainer: use a large tea strainer for a sustainable and efficient brewing process. This allows the tea leaves to infuse freely, providing a delightful flavour profile.

Teapots: Make use of our beautiful teapots to steep your loose leaf tea. These pots are designed to bring out the best flavours in each blend. Alternatively, if you already have a cafetière in your kitchen, you can use it for brewing loose leaf tea. However, ensure it’s thoroughly cleaned beforehand to avoid any unwanted taste transfer.

Enjoy the journey of exploring the rich flavours and delightful aromas of our carefully curated loose leaf teas.

How do I get to the correct water temperature?

A larger number of our blends require a simple approach of freshly boiled water at approximately 100°C for steeping, however, some of the more delicate Speciality Teas are best steeped at lower temperatures to maximise flavour and aroma. The simplest way to steep your favourite blends at the correct temperature is with a temperature-controlled kettle, however, good results can still be achieved by allowing your kettle to boil before allowing it to come down to temperature – a freshly boiled kettle will drop to approximately 80°C after 10-15mins. Alternatively, our recommended guidelines for steeping are to lightly cover the tea leaves in situ with cold water before topping up with boiled water and allowing to steep for the recommended timeframe.

What is your packaging made of?

Our environmentally friendly pouches are 100% compostable and made of kraft paper and plant derived PLA. This means that they are plastic free and fully biodegradable. Simply place in your food waste bin to dispose of after use.

What are your teabags made of?

Our teabags are made from 100% Plastic-Free materials and are fully compostable. They are crafted using a plant-derived mesh called Soilon, which ensures a sustainable and eco-friendly teabag option. Unlike traditional teabags that may contain plastic, cannot be recycled or composted, our pyramid teabags are completely biodegradable and do not contribute to plastic pollution.

The Soilon material used in our teabags is derived from organic sugarcane, making them a planet-friendly choice. When disposing of your teabag, we recommend using a food waste bin, where they will biodegrade in 8-12 weeks. While they can also be disposed of in a home compost heap, please note that they may take longer to break down under domestic conditions.

Where can I drink NUDITEA?

Shop with us direct online through our official website. Or, alternatively, you can explore our stockists page to find nearby retailers or cafes near you. We’re always on the lookout for new partners and stockists, so if you’re interested in recommending your local favourite spot, get in touch here.

How can I place an order?

Ordering with us is easy! Simply browse our collection, add your desired teas to your cart, and proceed to checkout. Follow the prompts to provide your shipping information and payment details, and voila! Your tea will be on its way to you.

A product I want to order is out of stock, what should I do?

If the product you want to order is currently out of stock, don’t worry! Simply use the form available on the product’s page to sign up for a notification. By providing your email address, you’ll receive an email from us as soon as the product is back in stock, ensuring you don’t miss out on your desired item.

We’re sorry for any inconvenience, your patience is greatly appreciated, and we’ll make sure to keep you informed throughout the restocking process. Thank you for your interest in our products, and we look forward to serving you soon!

What are the available payment methods?

We accept major credit cards, including Visa, Mastercard, and American Express. We also offer the convenience of payment through popular online platforms like PayPal and Apple Pay.

Tea

Are your blends Organic?

We take great care in sourcing our teas ethically and sustainably. While not all of our teas are certified organic, we ensure the highest quality by working closely with trusted smallholders and gardens, who follow organic cultivation and responsible farming practices. Many of our teas are either grown using organic principles or exceed organic standards, even though they lack formal certification. There are specific reasons for this approach:

Small Growers: some of the small-scale growers we collaborate with could potentially apply for organic certification. However, this process can be expensive and time-consuming, leading to higher tea prices. Since these growers already experience strong demand from buyers who value their traditional, chemical-free cultivation methods, obtaining organic certification is often unnecessary.

Quality and Origin: our focus has always been on prioritising quality, origin, and above all else, taste. While organic teas have their place, we choose to avoid bulk teas that may lack character and are often traded by large brands solely for their ‘organic’ status. By selecting ingredients based on their inherent quality rather than just their certification label, we get to bring you superior and more flavourful tea options.

Sustainability and Tradition: our commitment to sustainability extends beyond formal certification. We partner with smallholders that employ traditional, environmentally friendly practices without relying on chemical pesticides or artificial additives.

It’s important to highlight that our ingredients undergo rigorous testing to provide you with peace of mind, ensuring they meet all EU Food Safety Standards. Through our careful selection and close partnerships, we get to offer you delicious teas that are not only high in quality but also embody the unique artistry of traditional tea production.

Are your blends Fairtrade?

It’s really important to draw a distinction between Fairtrade, a non-profit brand and fairly traded tea. Fairtrade is a commendable non-profit brand, and we respect its initial principles. However, we believe that the Fairtrade certification can create a misconception that all other teas are inherently unfair, which is simply not true. We choose to buy ingredients that prioritise the primary producers involved, ensuring that they receive fair market prices for their tea. The growers and gardens we collaborate with are often small, family-owned, or local co-operatives and obtaining Fairtrade certification for these producers would be impractical and unnecessary due to the associated expenses. Instead, we strive to support producers who prioritise quality, organic cultivation and regenerative farming processes, and above all else, employee welfare. By paying more for these exceptional teas, we contribute to bettering the lives of the tea workers and embody the principles for a truly ethical and sustainable tea industry.

Are your blends Rainforest Alliance accredited?

We do not have Rainforest Alliance accreditation for our blends. While the Rainforest Alliance has its merits, our experience indicates that it does not hold the same significance for tea estates by purchasing fairly traded ingredients.

Unlike Fairtrade, the Rainforest Alliance does not pay a premium to the estates or their employees. Its primary function is to serve as an independent auditor, verifying producers’ systems and practices. Some major companies, like TATA, which owns brands like Tetley and Teapigs, have significant purchasing power with Rainforest Alliance-accredited estates. As such, we try to steer clear of these vast gardens that supply tea for mass market preparation and big corporations, instead opting for smallholders who share our views on independent trade.

We remain committed to sourcing ingredients that prioritise quality, sustainability, and the wellbeing of the tea producers. Our focus is on supporting smallholders, who, despite not holding specific certifications, maintain sustainable and responsible practices in their tea cultivation.

How much caffeine is there in your blends?

The caffeine content in our blends varies depending on the type of tea and how it’s brewed. As all tea comes from the Camelia Sinensis plant (Black, Green, White, and Oolong), they naturally contain caffeine in differing amounts. Several factors influence caffeine levels, including the tea’s origin, the degree of oxidation, and the steeping time.

On average, a cup of tea can contain anywhere between 30 to 75mg of caffeine. In comparison, a cup of coffee typically contains between 100 to 170mg of caffeine. To make it easier, we label our blends Caffeine Free, Low Caffeine, Medium Caffeine and High Caffeine.

We love a caffeine free cup, so most, but not all, of the herbal teas we blend are naturally caffeine free. You can discover our caffeine free blends here.

What are antioxidants?

In the context of tea, antioxidants are natural compounds that play a crucial role in promoting health and protecting the body from harmful free radicals. Tea is rich in various types of antioxidants, such as Catechins, Flavonoids, and Polyphenols.

Free Radicals are unstable molecules that when present in the body, can cause cellular damage and contribute to various health issues if left unchecked. When we are exposed to factors like Pollution, UV Radiation, and certain foods, free radicals are generated in the body.

The naturally occurring antioxidants found in tea can help to neutralise these free radicals, preventing them from causing harm to cells and tissues. Regular consumption of tea, particularly those high in antioxidants, such as Green Tea and White Tea, have been associated with health benefits due to their antioxidant content.

By enjoying tea as part of a balanced diet, individuals can introduce valuable antioxidants into their system, supporting overall health and wellbeing by combating free radicals.

How should I store my tea?

Properly storing your tea is essential to maintain its freshness and flavour. Once opened, keep your tea in a cool, dark, and dry space, or use an airtight container to protect it from moisture and UV light. Our Tea Jars offer an attractive option for both display and storage. When stored correctly, our tea blends can retain their quality for at least six months after opening, although some blends may last longer than others. Scented teas like Earl Grey should be consumed within six months to preserve their aroma and flavour. Remember, due to the dried nature of the ingredients, tea won’t go bad when stored correctly, however, its flavour may gradually diminish over time. Enjoy the best taste by consuming your tea within the recommended timeframe.

What is the difference between a tea and an infusion?

The primary difference between tea and an infusion (or tisane) lies in their ingredients. Tea is a blend that contains actual leaves or leaf buds from the Camellia Sinensis plant, which includes varieties like Black, Green, White, and Oolong tea. These teas naturally contain caffeine and offer a wide range of flavours based on factors like processing, oxidation and origin.

An infusion, on the other hand, also known as a tisane, is a blend made purely from herbs, flowers, fruits, or other botanicals. Infusions do not include any leaves from the Camellia Sinensis plant and are generally caffeine free. They provide a diverse array of flavours and aromas based on the specific ingredients used in the blend.

Where do you source your teas?

We are dedicated to sourcing our tea with a strong emphasis on ethical and sustainable practices. Our commitment lies in supporting producers who prioritise quality, organic cultivation, and regenerative farming processes, while also ensuring the wellbeing of their employees. By paying a premium for these exceptional teas, we actively contribute to enhancing the lives of the tea workers and promoting a truly ethical and sustainable tea industry.

To ensure the best tasting teas in each blend, we have sourced our tea leaves from a diverse array of unique tea estates. These estates originate from various countries, including Japan, China, India, and Sri Lanka (Ceylon). Each blend is carefully handcrafted in small batches and packaged in the UK, reflecting our dedication to maintaining quality and freshness.

Ingredients

Are your teas suitable for vegans?

Whether you’re a vegan or following a plant-based lifestyle, we take pride in offering a completely vegan-friendly product range, ensuring that no animal-derived ingredients are used in any of our blends.

Do any of your blends contain allergens?

To make it easier for you, we list all ingredients on our product pages and back of pack, with potential allergens italicised.

Our products are created, packed and handled in an environment that handles Nuts*, Milk, Gluten, Mustard, Soya, Sesame and Sulphites. The workspace is cleaned after each blend, however, it is not a ‘free from’ environment, so we cannot guarantee that no traces of allergens are present.

*Almonds, Peanuts and Hazelnut

What are Natural Flavourings?

Natural flavourings are different to artificial flavourings. As the name suggests, natural flavourings are flavours and aromas that we have added to our blends that are derived from natural sources, as opposed to from artificial or nature-identical sources. This means no chemical flavourings whatsoever. Instead, we use concentrated oils derived from raw ingredients, to infuse with some of our blends. We also make sure to be transparent about it – where included, natural flavourings are always detailed in the list of ingredients and are generally less than 1% of the total ingredients.

Subscriptions

How do your Subscription Products work?

Shopping subscriptions is a breeze. Simply select your favourite products that you would like to subscribe to and select ‘Subscribe & Save’ before adding them to your basket, you’ll Save 10% on your order and at a frequency that suits you. You can manage your subscription in the accounts page, where you can pause, cancel and amend the preferences of your Subscribe & Save. Once you’ve checked out, your subscription will automatically pull through at your selected frequency and you’ll have fresh tea delivered to your door in no time.

How long will my subscription take to deliver?

Shopping subscriptions is a breeze. Simply select your favourite products that you would like to subscribe to and select ‘Subscribe & Save’ before adding them to your basket, you’ll Save 10% on your order and at a frequency that suits you. You can manage your subscription in the accounts page, where you can pause, cancel and amend the preferences of your Subscribe & Save. Once you’ve checked out, your subscription will automatically pull through at your selected frequency and you’ll have fresh tea delivered to your door in no time.

How do I add products to my subscription order?

To manage your subscription basket, simply head to the ‘Subscriptions’ tab in your account page and select ‘Add Product’. Here, you can manage your entire subscription and add or remove your favourite blends as a one-off or as an ongoing addition to your order.

Can I change my delivery address?

You can manage your Billing and Delivery address from the Accounts page. Simply log into Your Account, where you can amend your subscription preferences and addresses.

When will I be charged for my subscription payment?

Your saved payment method will be charged on your subscription renewal date. To make changes, simply log into your account and adjust your preferences in the ‘Billing’ section.

Shipping

When do you ship orders?

Order by 1pm for Same Day Dispatch Monday to Thursday with Free UK Shipping on orders over £30. Orders received after 1pm will be dispatched the following working day, excluding Public Holidays.

All UK orders are shipped with through our Standard Tracked Service. Standard postage includes the Channel Islands and Isle of Man. Please allow 2-3 Working Days for Delivery of 48hr Tracked Shipments.

Orders shipped using our Tracked International Service are delivered to Europe within 3-5 Days and Rest of World Destinations within 6-7 Days. Please note all International Orders are Shipped DDU (Delivered Duty Unpaid), please check locally as additional fees may be applicable.

Do you ship Wholesale Internationally?

We have a number of International Stockists that you can find here. If you are an International Trade Customer to the UK you can find us on Faire, where you can register to shop with us with Free Shipping, NET 30 Day Terms and Save 50% on your First Order.

 

Customs, Clearance and Import Taxes

International Shipping – Customs Clearance & Import Taxes: NUDITEA Limited cannot accept responsibility for customs clearance or any import tax, country-specific customs charges or local country tax. Please note all International Orders are Shipped DDU (Delivered Duty Unpaid), please check locally as additional fees may be applicable.

How long does shipping take?

We strive to get your tea to you as quickly as possible. Once your order is placed, it will be carefully packed and shipped within 1-2 business days. Delivery times vary depending on your location. Typically, you can expect your package to arrive within 3-7 business days for domestic orders, and 7-14 business days for international orders.

Can I amend or cancel my order?

Yes. If you want to amend or cancel your order, be sure to contact us as soon as possible at orders@nuditea.com

What is your return policy?

We want you to be completely satisfied with your tea purchase. If for any reason you’re not happy with your order, please reach out to our customer support team within 14 days of receiving your package. We’ll be happy to assist you with returns or exchanges. Please note that returned items must be unopened and in their original packaging.

Can I track my order?

Absolutely! Once your order is shipped, we’ll provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package and estimate its arrival.

Do you offer wholesale opportunities?

Yes, we do! We have a dedicated wholesale program for businesses interested in offering our premium teas to their customers. Please visit our Wholesale page for more information and to apply for a wholesale account.

How do I return an item I’ve ordered?

We’re a small business, but we want you to have the best experience of shopping with us. So if you’re not happy with your purchase in any way, please Contact Us
If you change your mind – that’s completely fine too! You can return any unopened products to us within 30 days of delivery, and we’ll be happy to give you a refund, minus the cost of shipping. Please send all returns to:

NUDITEA Limited
PO Box 5620
Bath
United Kingdom
BA1 0EU

Take a look at our full Returns Policy for more detail.

If you have any further questions or need additional assistance, please don’t hesitate to contact our friendly customer support team. We’re here to help!

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